Dear Members,

We are writing to inform you about recent delays in payment processing that may be affecting your account. Unfortunately, these delays are due to ongoing issues related to cybersecurity and identity theft that we are currently addressing with the utmost diligence.

Our systems have detected potential provider fraud, which is being thoroughly investigated. Both your information and that of your provider are part of these security checks, and we are working closely with all parties to resolve the matter as quickly as possible.

Due to breaches that have occurred, including one involving United Health, we have seen an uptick in fraudulent activity. We are aware of the impact this is having and are actively issuing fraud alerts to protect your information. The IRS has also issued fraud alerts, and updates from the IRS indicate that the problem may take up to 681 days to fully resolve, as the situation involves both provider and system-related issues.

We understand the frustration this may cause, and we want to assure you that every effort is being made to resolve all potential issues as quickly as possible. We appreciate your patience as we continue to work diligently to process your claims.

Should you have any further concerns, please do not hesitate to contact our customer service team at 833-444-NOVA (6682) option 3 or visit our website at mynovahealthcare.org for more updates.

Thank you for your understanding and continued trust.